Return policy

 

Customer Service (Email: info@getgolfpod.com)

General Return Policy

Most items shipped from Strivon can be returned within 14 days of delivery. Some products may have different policies or requirements.

📌 Important: Please contact us before returning an item to receive the return shipping address and further instructions.

Return Policy: 100% Money-Back Guarantee

We offer a full refund (excluding shipping fees & return processing fees). Returns are accepted only for the Strivon Pod Starter Pack or Pro Pack (formerly Golfpod), as long as the items are complete and undamaged.

Non-returnable items: Accessories such as the Phone Holder, MagSafe Holder, or Bluetooth Remote cannot be returned individually.

How to Request a Return:

  1. Initiating a Return: Contact us within 14 days of receiving your order and provide a reason for the return.  No returns will be accepted after 14 days.
  2. Shipping Your Return: Once approved, you will receive a return shipping label via email. You must ship the item back within 7 days. If the return is shipped after this period, only 50% of the order will be refunded.
  3. Refund Processing: Once we receive and inspect your return, the refund will be issued to your original payment method within a few business days.

Defective Products

If you receive a defective product despite our quality controls, please contact us within 30 days of delivery and describe the issue. We may request a photo or video to verify the defect. If deemed necessary, we will send you a replacement product at no additional cost.

No Price Adjustments After Purchase

We do not offer price adjustments for items purchased before a promotion or sale.
If a discount or offer becomes available after your purchase, it will not be retroactively applied.
Promotional pricing is only valid during the active sale period.

Strivon Club Paid Memberships (formerly Golfpod Club):

All services and memberships already paid for the current billing cycle are non-refundable. You may cancel your membership at any time, and it will not renew for the next billing cycle.